EXEO is a multi-specialist Managed Services Cloud and Cybersecurity Provider founded in 2012. Its mission is to guide clients on adopting digital services to run and scale their businesses securely, specializing in securing and managing hybrid workloads in Cloud environments. With headquarters in Paris and branches in Beirut and Dubai, Exeo offers 24/7 managed services to clients in 16 countries and is dedicated to detecting and preventing threats and anomalies to ensure safe and secure operations.
The driving force behind our daily work at EXEO is Excellence, Creativity, Humanity, Reliability, and Integrity.
Join our team as a Field Services Officer
Your responsibilities will include:
- Troubleshoot hardware, software, and network issues
- Provide remote and onsite technical support to customers
- Conduct regular customer visits to implement IT needs and troubleshoot problems
- Administer and troubleshoot network devices (access points, firewalls, routers, switches, controllers)
- Document work in intervention reports and update online
- Take ownership of customers' IT problems and proactively address issues
- Log and update service desk calls and maintain hardware/software problem logs
- Escalate complex issues to relevant IT Support members
- Train and advise users on computer equipment
- Perform daily client system checks and report to the direct manager
- Produce weekly/monthly client system reports
- Update client configuration files
- Assemble PCs manage tools and support assets
- Conduct site surveys
- Terminate and test cables
- Label systems
- Rack and stack equipment
- Stage and start-up routers and switches
- Configure low-level active components
- Provide support for the above services
- Mentor and lead team in specialized technology
- Perform detailed wireless surveys
- Log and update service desk calls
- Update the team leader on case progress
- Report breaches in maintenance agreements to the MS Team Leader
- Communicate difficult/sensitive information tactfully
- Escalate service or support setbacks immediately to concerned parties
Required Qualifications:
- Passionate about delivering excellent service to clients
- Organized and detail-oriented
- Resourceful with strong research, analytical, and technical problem-solving skills
- Ability to multi-task and prioritize in a fast-paced environment
- Familiar with RMM and PSA tools
- Strong knowledge of systems, networking, and communications
- Communicative and able to work in a team
- Rich intellectual curiosity and a commitment to learning
- Willing to pursue certification programs
- Dynamic, creative, with a good spirit of initiative
- Flexible schedule and commitment to deliverables
- Support covers all EXEO projects and services
- Client environments may include on-premise or cloud infrastructure
- Interventions may be required outside working hours
- Shift rotation 24x7, with capacity to work evenings, overnight, and weekends
- Bachelor's in Information Technology or equivalent
- Experience: 2-3 years
- Proficiency in French and English.
Join us in shaping the future of cloud services and making an impact with EXEO!